Account Management

Yes, you can. On the leftmost part of the Dashboard, below the Merchant logo and name, there is a drop down button where you can opt to change the password that was initially provided to you by the IT Team.

You can check payment transactions real time by logging in the merchant dashboard. The Merchant Dashboard can be accessed using any internet supported device e.g. laptop, desktop computer, smartphone, laptop.

Yes, a separate account of Dashboard access for your employees or storefront cashiers may be made. They may be given limited access of certain features to help run your business operations smoothly.

Yes, the Admin account and the employee or storefront cashiers may simultaneously access their respective accounts in the Dashboard.

Merchants may accept payments from customers using Philippine peso (PHP).

As of March 2022, the payment partners of FGC are:
  1. WeChat Pay
  2. Alipay
  3. Unionpay
  4. GCash
  5. Grabpay
FGC continues to make partnerships with other payment channels to add more options for cashless transactions between our merchants and their customers.

Merchants can implement different methods of payment acceptance such as:
  1. Static or offline - the customers will scan the physical printed QR code displayed on your store;
  2. Dynamic or online - Merchants can generate digital QRs using the Merchant Dashboard so that customers don't need to type the amount to pay; and/or
  3. API - Merchants can add our payments channels on their eCommerce platform via API integration

All transactions will be deposited to your nominated bank account. Please make sure to provide accurate information regarding your nominated bank account.

In case of discrepancies in the settlement, contact your Sales Agent or email FGC's hotline for immediate action on your concern.

The merchant dashboard has a Refund function where you can refund a transaction in real time. Once refunded, the customer may scan again with the correct amount. Please take note that refund can only be done until 1:00am the next day, should there be a need to do refund after the cut off time, please contact a Fucent Gateway representative.

Yes you can. Once logged in the merchant dashboard, just go to transaction page, filter the details and click export table button. All transactions history are stored in the dashboard for easier filter and access of your records.